User Rating: 4 / 5

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I recently had an issues with Rosetta Stone 3.4.7 on my windows 8 PC.

On Thursday it was working just fine and then come Monday I had an error "Rosetta Stone Ltd. executable has stopped working"

I started a chat with tech support. they told me to properly uninstall the application. They sent me an email with instructions on uninstalling it, so I followed then re-installed.

It didn't work at all.

They asked to take remote control over my PC. That didn't work out.

 

So , i reviewed what had been installed since Thursday, Java 7 Update 13, and windows update kb2811522. I removed both of them and it still didn't work.

So then I ran the update.exe i got from http://resources.rosettastone.com/rs3/updates/application/rosettastone/3.x_to_3.4.7/windows/update.exe (this is what i was using the entire time).

After the installer runs there is a check box to launch RosettaStone.  I unchecked it.

I had noticed that it would run after the installer finished but not a second time.

So I started the application and then re sized the windows. messed around with the menus and closed it.

Then I reopened it again and it worked. I wasn't able to get that far before.

 

So, that is what I did and got it working after all the uninstalling and re installing and rebooting they had me do.

The product is a great learning tool, their support is not so good.

 

 

Other things to check for:

You will need to have 2 windows Services running:

RosettaStoneLtdServices

FLEXnet Licensing Service

 

C:\Program Files (x86)\Rosetta Stone\Rosetta Stone Version 3\support\bin\win\RosettaStoneLtdServices.exe

C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe